1. Contact information of the Seller
Company Brinlen s.r.o.
seated at Pražská 55, 254 01 Jílové u Prahy, Czech Republic
VAT number: CZ24210064
Phone: +420 283 883 043
2. Ordering of the goods
a) The order of the goods is at www.nevo-spa.com.
b) The Shopper is to choose and order definite product / products at www.nevo-spa.com by add to shopping list / shopping cart. Shopper is to fill his contact information such as name and surname, address (billing and / or delivery), contact phone, e-mail address. After click on the box of „Order“ the Shopper will receive the Order confirmation e-mail with summary of his order. If the Shopper do wish cancel or change the order he is asked to contact the Seller immediately before dispatch of the order.
c) Shopper confirm he read and agree with Terms & Conditions by clicking on the „Order“.
d) Shopper takes note that the pictures of goods is only illustrative and they can look mildly different in fact.
3. Prices and Payment terms
a) The prices on the website are actual while ordering of the goods.
b) The prices on the website are final, including all fees, VAT and order fees; excluding shipping & handling costs.
c) Shipping & handling cost are the following: for the EU (European Union, Europe, United Kingdom), the shipping costs are 9.00 € (8.00 GBP); for the rest of world (for example Russian Federation, Ukraine, USA, Brazil etc.), the shipping costs are 19.00 € (17.00 GBP). No matter how many products you order, the shipping costs stay the same. Delivery cost are displayed on the final list before final order.
d) Payment is always in advance. Shopper can choose between payment with Credit Card or by PayPal service.
4. Delivery of the order
a) Seller send the order by Czech Post, the delivery is then up to mail / post service of the destination country (for example of final destination is United Kingdom, the delivery is up to Royal Mail; final destination is France, the delivery is up to La Poste; final destination is Germany, the delivery is up to Deutsche Post etc.).
b) The delivery time is usually 5-10 business days according to geographic distance from the Czech Republic. In November and / or December, the delivery make take longer (up to 3 times longer time). Seller can not influence the delivery time.
c) Shopper is to make sure of given contact information, especially completed billing and delivery address.
d) The Invoice is part of the delivered package and it is the Delivery note as well.
5. The refund, replacement and cancellation terms
a) If the Shopper is unhappy with anything the Seller sent, he can send it back within 14 business days, unused and in the original packaging. Shopper is obliged to inform Seller immediately at firstname.lastname@example.org. The Seller is to refund within 30 days that price which was paid in advance.
b) If the delivered order is incompleted, damaged, faulty or incorrectly supplied, the Shopper is obliged to contact the Seller as soon as possible. In this case Seller offers replacement or refund of the unused and originaly packed goods.
c) Shopper must return the goods with their packaging in the same condition as supplied to him.
d) It is impossible to return those cosmetics which were used because of its character. As it is used, it is hygienically devalued.
a) Brinlen s.r.o. (NevO Dead Sea SPA) is committed to honouring the privacy and security of visitors of website and customers and Shoppers.
b) When purhcase at www.nevo-spa.com Shoppers are asked to provide certain information such as name and surname, address, contact phone, e-mail address. When a Membership of Members Club NevO, the customers provide information such as name and surname, address, contact phone, e-mail address, date of birth, date of wedding.
c) Given information are in order to facilitate customer´s requests, provide personalised service and communication.
d) Except as otherwise set forth herein, the information do not be sell, trade or rent the personally idenfifiable information with any third parties outside of NevO Dead Sea SPA.
7. Prohibition of resale and Property protection
a) NevO Dead Sea SPA cosmetics products are designed only to be sell in distribution network of NevO Dead Sea SPA. It is prohibited to sale and resale the goods out of distribution network. Violation of this ban is damage of the trademark of NevO Dead Sea SPA and will be pursued. NevO Dead Sea SPA is reserve to grant an exception under wholesale cooperation with given terms & conditions.
b) The website, all materials – such as texts, logo, product photos, photos, graphic etc. is the Seller´s ownership. By copy or use of those materials for other than personal use is prohibited.
8. Final assignation
a) Terms & Conditions are valid and can be changed or corrected anytime. New terms & conditions will be announced on website and will be valid only for those orders made after new terms & conditions were displayed and published.